If you suspect your Florence Bank account has been compromised, contact us immediately at 413-586-1300 or reportfraud@florencebank.com.
Debit Card Fraud
If you suspect your debit card has been compromised, call us during regular banking hours at 413-586-1300 or after hours at 800-264-5578 to immediately disable your card.
Email Fraud
If you have provided information about your Florence Bank account in response to an email, call us at 413-586-1300. If you specifically provided information about your ATM or Debit Card, call us during regular banking hours at 413-586-1300 or after hours at 800-264-5578 to immediately disable your card. If you use online or Mobile Banking you can deactivate your card to prevent further unauthorized debit transactions.
Check Fraud
If your checks have been lost or stolen, you didn't receive your bank statement, or you see check transactions on your statement or online banking account history you did not make, contact us immediately at 413-586-1300.
Identity Theft
If you provided personal information or believe your personal information has been stolen, visit the Identity Theft section at OnGuardOnline.com for steps you should take. If one or more of your Florence Bank accounts have been compromised as a result of Identity Theft, please contact Florence Bank as soon as possible.