digital banking
The look has changed. Your settings have not.
On August 7, we updated our Bill Pay platform to provide an enhanced, mobile-friendly experience that makes paying your bills easier and more convenient than ever. There was no action you needed to take and your current Bill Pay settings did NOT change.
Quick Facts
When did this update take place?
The update took place automatically on Wednesday, August 7, 2024.
What did I need to do?
The update happened automatically, so there was no action required on your part. Please note that you will be greeted with a “Welcome” screen the first time you log in after the automatic update occurs, but this will not appear on future logins.
Did I lose my current Bill Pay settings ?
The update happened automatically, so there was no action required on your part. Please note that you will be greeted with a “Welcome” screen the first time you log in after the automatic update occurs, but this will not appear on future logins.
No. All of your current Bill Pay settings (billers, payment history, scheduled payments, and automatic payments) remained intact.
Have questions or need assistance?
We'd be happy to answer any questions you might have about this update. Simply stop by any of our 12 convenient offices or call us at 413.586.1300.
Not Currently Using Bill Pay?
Bill Pay is a convenient feature available in Online Banking and our Mobile Banking App that helps you easily organize, schedule, and pay bills.
If you're currently enrolled in Online Banking or have downloaded our Mobile App, you already have access to Bill Pay. You just need to set it up.
Not currently enrolled in Online Banking? Register today and enjoy the convenience of online and mobile banking.